SUPPORT · EXISTING CUSTOMERS

Tell us what's happening. We'll call you.

Describe the problem and choose when to be called. We never need a way into your PC — if we need to see the screen, your operator opens the session.

HOW WE HELP

Before you write: the troubleshooting guide fixes most network and audio problems in minutes. Please don't include meeting content in your message.

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YOUR ORGANISATION Organisation name Deployment site detailsBuilding, room name or number, and whether the room is air-gapped

WHO WE SHOULD CALL Contact name

Contact number Email address

Preferred day Preferred timeslot

Nature of the problemWhat you see, when it started, and which readiness lights or loss counters are red. No meeting content, please.

We use these details only to handle this support request.