SUPPORT

Help for operators and participants.

Quick start

From switched off to your first interpreted meeting.

Readiness lights, the Live page, loss counters and every setting.

Scan, PIN, language — and how to switch, mute or skip to live.

Telephone, attended session, or on site under escort.

Written as symptom → cause → fix.

Phones on the WiFi time out, but the page works on the room PC

CAUSE: No firewall rule for port 8760, or the Windows network profile is Public.
FIX: Re-run the installer as Administrator, and set the network profile to Private or Domain.

Phones join the WiFi but cannot reach the address

"Audio heard" stays red

CAUSE: The capture source is not the device the call plays through.
FIX: On the Audio page choose "Everything this PC plays", or the app or line-in actually in use, then Save and restart capture.

Some sentences never arrive in one language

CAUSE: Shown by the Not translated or Never spoken counter on the Live page.
FIX: Reduce to fewer languages, or check that the language is among the ones expected for the meeting.

Names and ranks come out paraphrased

Listeners say it is falling behind

CAUSE: Long sentences, or the listener paused their phone.
FIX: Listeners can tap Skip to live from the options sheet. A line feed from the mixer also shortens recognition.

The meeting has ended, but phones are still open

CAUSE: Phones stay on the page and pick up the next meeting by themselves.
FIX: Nothing to fix — they show a calm "meeting ended" notice and resume automatically.

You open the door. Your operator starts a session with your own approved tool, when you choose.

Attended throughout. Your staff watch every action.

The door closes. End the session and the route is gone. Air-gapped rooms: telephone, or on site under escort.